What happens if I am traveling and I have an emergency?
To avoid unwanted surprises, always confirm your insurance coverage BEFORE you travel out of the area since your coverage while traveling is determined by your employer's benefit plan. The extent of time you will be away from home or work and the availability of network or contracted healthcare providers are just two of the many factors that can affect your benefits.
In addition, co-payments and co-insurance will apply when you seek care out of the area.
To get the maximum benefit allowed under your plan, you should let your insurance company know if you receive treatment in an emergency room while you are traveling. There is a Primary Care Physician or a qualified medical professional who covers a medical practice and who is available 24 hours a day. Verify coverage information before you leave your home area.
It is always frightening to have a health problem when you are not in familiar surroundings, but not every illness is an emergency.
An emergency is the sudden onset of severe or painful symptoms that require immediate medical attention because they would place a patient in serious jeopardy.
In the event of a life-threatening emergency, patients should go to the nearest emergency room for treatment. Prior authorization from an insurance company is not required, but patients in managed care should notify their primary care provider or the Insurance Plan within 24 hours, or as soon as is reasonably possible, so that appropriate, coordinated care can be arranged. Emergency care is not the same as urgent care. (See below for a definition of urgent care)
Urgent Care is needed to minimize the severity of and complications from an unexpected illness or injury that is not an emergency or life-threatening. Urgent care is not the same as emergency care. (See above for a definition of emergency care)
Most Insurance Plans, but not all, cover emergency services while you are traveling. Some Plans require a co-payment for emergency room care and will put that financial information on your insurance card. It is recommended that you notify your insurance company if you receive treatment in an emergency room setting.
In states with a Prudent Layperson Law, an insurer must pay for an emergency room visit if a prudent, sensible, layperson, who is acting reasonably, would think that an emergency medical condition existed. However, it is important to know that some Insurance Plans will not cover an emergency room visit if the symptoms appeared more than 24 hours earlier.
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